Privacy Policy
Effective Date: May 15, 2026
Important Notice Regarding Text Messaging Data
Quell Financial Services does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any purposes unrelated to providing our direct services. Text messaging originator opt-in data and consent are kept confidential.
Information We Collect
We may collect personal information you voluntarily provide, including name, email address, phone number, physical address, appointment preferences, inquiry details, opt-in records, timestamps, browser/device information, website usage data, and communication history.
How We Use Information
We use information to respond to inquiries, schedule appointments, provide requested services, maintain communication preferences and consent records, improve our website, support customer service, and maintain security and fraud prevention.
SMS Messaging & Compliance
By opting into SMS messaging, you agree to receive text messages related to our services, including appointment confirmations, appointment reminders, customer support, rescheduling updates, and important service-related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.
You will only receive SMS messages if you explicitly opt in through our website, scheduling forms, or other approved consent method. We maintain records of opt-in actions where available. Carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except as necessary to provide messaging services or as required by law.
Information Sharing
We do not sell, rent, or trade personal information. We may share information with service providers who support our operations, such as scheduling, customer service, hosting, security, analytics, payment processing when applicable, and SMS delivery providers solely for messages you consented to receive. We may also disclose information if required by law or to protect our rights.
All sharing categories exclude text messaging originator opt-in data and consent, except providers necessary to deliver the text message service.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of internet transmission or electronic storage is 100% secure, but we work to use commercially reasonable safeguards.
Cookies & Tracking
We may use cookies and similar technologies to analyze website traffic, improve functionality, remember preferences, and enhance user experience. You may control cookies through your browser settings.
Your Choices
You may request access, correction, or deletion of your personal information where applicable. You may opt out of SMS messages by replying STOP, opt out of marketing emails by using unsubscribe instructions, or contact us directly.
Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies separately.
Changes
We may update this Privacy Policy periodically. The latest version will be available on our website with the effective date.
Contact Us
Quell Financial Services
Phone: 319-255-2882
Email: SERVICE@QUELLFS.COM
Website: https://www.quellfinancialservices.com